Another day, another Southern Response no-show.
And Christchurch homeowners are asking where the company's chief executive Anthony Honeybone and its board chairman Alister James are, and why neither are speaking publicly.
It follows a High Court ruling last Friday which found the organisation had engaged in misleading and deceptive conduct when it deliberately withheld information from a customer leaving them hundreds of thousands of dollars out of pocket.
This was due to two detailed repair analysis documents being produced - with the company only offering customers the lower one.
On Monday night on Checkpoint former EQC minister Gerry Brownlee denied knowing about the practice until Friday.
But as Logan Church reports, that's left some homeowners shaking their heads.